Frequently Asked Questions

Shipping and Returns

For all standard orders we will send the parcels through LBC with a flat rate of Php 150.00. Delivery time ranges from 3 to 10 days depending on where you are located. For Metro Manila, we offer other means of delivery for the same rate. Please contact us for your preferred courier service.

We offer refund or exchange 14 days after receiving the order. A refund will only be processed once the gemstone has been successfully returned to us in its original condition, packaging and certificates. Shipping cost won’t be refunded.

Are your gemstones independently certified?

Most of the gemstones we offer are independently certified by a lab in Bangkok. For gems $100 below, it comes with a gemstone report from our in-house Gemologist.

Are your stones treated?

Most of the gemstones in the market have been treated or enhanced to improve durability, clarity and color. In Sisarta, we will disclose the details of these treatments to our clients to ensure total transparency before making a commitment of purchase.

Can I visit your workshop?

No, we don’t have a showroom set up for clients but if you wish to see our stones in person send us an email or book an appointment with us.

Where are you located?

We are located at UB, 111 Paseo de Roxas Legaspi Village, Makati City 1223

I can’t find what I’m looking for on the website.

Drop us a message. We have a lot of items not listed on the website.